You may schedule, change, or cancel your service most easily by sending an email to info@burlingtonlimo.ca, though you can also call or utilise live chat. Please be aware that only our Customer Care staff may organise and authorise any modification, cancellation, additional stops, or service that differs from the one that was initially booked. The designated chauffeur should not be contacted regarding any changes, cancellations, extra stops, or services other than those that were originally booked. If you change the initially scheduled service without first contacting our office, we will not be held liable for any inconvenience or additional costs you might incur.

You can reserve our transportation service in a number of methods, so pick the one that works best for you. By using the website (www.burlingtonlimo.ca), email (info@burlingtonlimo.ca), phone (+1 (289) 337-5424), or chat (located in the lower left corner of our website), you can make reservations for yourself or on behalf of others.

To ensure availability, make an online reservation at least 24 hours before your scheduled transportation service. A minimum of four hours’ notice is required when scheduling a service over the phone.

Immediately following the conclusion of your side of the booking process, we send email confirmations of your reservations.

All taxes, tips, and other costs are included in the pricing displayed, which are always per car. The number of passengers has no bearing on cost.

There are several potential causes, including inadequate cash in your bank account or on your credit card, incorrect billing information entered, an expired credit card, etc. For additional information, however, please email info@burlingtonlimo.ca or give us a call at +1 (289) 337-5424.

You must make a deposit to use our services. The moment the payment is made, the service is reserved.

Your credit card will be debited after the service has been rendered. After you make your reservation, we will pre-authorize your credit card to reserve the funds. Your credit card has not yet been charged. Hotels and automobile rental agencies both follow this custom. Your credit card will not be debited if you cancel for free; the authorization will be promptly reversed.

You will receive your payment receipt via email shortly after completing the payment process.

Please get in touch with us at info@burlingtonlimo.ca if you prefer to be billed on a monthly basis. Only corporate clients are able to choose monthly invoicing. If you have a monthly invoice setup, your invoices for the entire month’s worth of rides will be sent out during the first three working days of each month.

Payment for each monthly invoice must be made to our bank account by bank transfer.

Your tariff is determined by the details you supplied when making your reservation. Changes to your service throughout your travel, such as extra stops, waiting periods, or lengthening of your service, may incur additional fees. Please contact our Customer Care Team at info@burlingtonlimo.ca or 289-337-5424 to review your costs if you don’t believe you received any additional services.

One day before to the pickup, you will receive an email with the name and mobile number of the chauffeur. The chauffeur’s contact information will be forwarded to the email address you provided during the booking procedure if you booked for someone else.

An email with the chauffeur’s name and mobile number is delivered the day before your pickup. If necessary, you can get in touch with the driver directly, but we strongly advise getting in touch with our office at 289-337-5424 so that our Customer Care Team can help you right away.

Simply call our headquarters at 289-337-5424 if, for any reason, you do not see your chauffeur. Our customer care team is available around-the-clock to help you and is always informed of the location of the vehicle.

Our drivers are fluent in both English and the local language where they are providing the service.

All of our chauffeurs have completed the needed training, and they are all licenced and insured according to local regulations. Our Quality Assurance Program is another way we make sure our chauffeurs adhere to our high standards and specifications. It comprises dependability, safety, a polished look, fluency in other languages, and friendliness.

Due to security concerns, cars are no longer permitted to park and pick up passengers at the majority of cruise ports. As soon as you get off the plane, head downstairs with your luggage and check for the name board the burlingtonlimo.ca driver is carrying in the designated pickup area. Please give the accurate name of the ship while making the reservation so that our chauffeurs can watch the ship dock.

Call our office at (289-337-5424) or send an email to info@burlingtonlimo.ca to make modifications to your current reservations. Additional fees may apply for any changes, stops that are added, or services that differ from what was originally scheduled. Please be aware that burlingtonlimo.ca cannot guarantee last-minute modifications. The assigned chauffeur should not be contacted for any modifications, additional stops, or services that differ from the initial booked service. Instead, contact our Customer Care Team. Without informing our office, you may change the initially scheduled service; in this case, we will not be held liable for any inconvenience or additional costs you might incur. Following the service, we will either give you an updated invoice with the new service details or a payment link for any additional service expenses.

When requesting a quote, you can select the box labelled “Need a stop,” enter the stops in the “Special request or additional service information” column, or just send us an email. We strongly advise scheduling an hourly service if you need to make several or extended stops in order to ensure the chauffeur will be available. A service that runs every hour allows for as many stops as are necessary.

We strongly encourage you not to go beyond the maximum luggage allowance indicated for each car because it is focused on safety. Make sure you reserve a vehicle large enough, or multiple vehicles, to transport all of your goods without exceeding the allowed amount of luggage if you are travelling with more than the permitted amount. Depending on how much extra luggage there is, our chauffeurs reserve the right to decline the service. Excess baggage may also incur additional fees. Please get in touch with us if you have any questions about the vehicle’s maximum luggage capacity; we would be happy to help.

Yes, there is a fee for each additional stop.

Unplanned waiting time does incur a fee.

No. Regardless matter how early the chauffeur comes, your complimentary waiting period begins at the time of your planned pickup. When making a reservation, be sure to include your aircraft, train, or ship’s name so that your chauffeur can monitor your arrival time and reschedule the pickup in the event of delays or early arrivals.

For each hour that is reserved, the hourly service covers a distance of 20 kilometres (12.4 miles). As an illustration, a four-hour service covers 80 kilometres (49.7 miles).

For sedan and business van/SUV vehicles:

• There is no cancellation fee if the service is cancelled up to 24 hours before the collection time.
  The cancellation cost is 100% of the agreed-upon sum for the booked service if the service is cancelled less than 24 hours prior to the pickup time.

For minibus and coach vehicles:

• There is no cancellation fee if the service is cancelled up to 5 days before the collection time. 50% of the agreed-upon price for the reserved service will be charged as a cancellation fee if the service is cancelled between five and three days before the pickup time. The cancellation cost is 100% of the agreed-upon sum for the booked service if the service is cancelled less than three days before the pickup time.

For all vehicles:

• The full cost will be paid in the event of a cancellation or rescheduling when the driver is already en route to the pickup location and/or with less than an hour until the start of the trip. The cost is unaffected if the distance or number of hours is less than what was initially scheduled. Changes over the short term cannot be guaranteed.

At burlingtonlimo.ca, we value your right to privacy and take great care while handling your personal information. Your information will only be used to confirm your reservation and/or to answer inquiries about your service experience. Your information will never be sold or shared with a third party. As a data processor, we gather your personal information from you and keep it on servers that have received ISO 27001 certification inside the European Economic Area (EEA). All of the client data that you have provided as a data processor is kept on safe, password-protected servers inside the EEA. Your information and the transfer are protected under the EU-US Privacy Shield framework should any of our GDPR-compliant service providers process your personal information while performing services for you outside of the EEA. Please check our Privacy Policy page for more details.

To share your experience with us, you are most welcome. Do not hesitate to contact us via phone, email, or live chat. Your comments would be very appreciated as they will enable us to enhance our services.